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What's the most frequently used business tool in the modern work place? If you guessed the telephone, you're right!
Everyone in business uses the phone, whether it's to arrange an appointment, sell a product or cajole a charity donation. We have as many uses for it as there are people and types of business.
So, you'd think we would all know how to use it most effectively, but just listen to a typical phone conversation (especially in a selling situation) and you'll realise just how much room there is for improvement.
This site contains many useful tips, ideas and proven techniques to help you and your company conduct better business by phone.
They have been put together by New Zealand's leading business by phone specialist, Matthew Mewse, the telephone man.
Whether you want help with telephone techniques, scripting, training, systems, recruitment or call centre set-up, you'll find the help you need on this site.
As well, a variety of free downloads are available to assist in improving telephone technique.
The telephone man holds regular workshops which can be tailored for specific needs or you can enquire about attending his next scheduled seminar.
The telephone man is an accomplished conference and seminar presenter who cleverly mixes humour with information to entertain while he trains.
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